By Mike Cheney
Yes, apparently - websites are supposed to make money!
Somebody came up with the strange idea that it's really
not enough to spend thousands on your site, hundreds of
hours creating the content and then sitting back to
admire you, and your developer's work. No - apparently
it is now 'cool' to have a web site that actually makes
it onto a sales column in your chart of accounts..
'Return on in investment' is a good phrase that's
being thrown around - what are you actually making
from your web site in cash terms? Ever thought about
that?
Well, you should be thinking about it. Not only should
you be tracking where the money is coming from but also
where it's gone to. No point kidding yourself - it
wasn't cheap was it? There was the developer's costs,
the graphic design costs and hopefully some costs set
aside for taking on web site marketing experts to get
your site found (see magnet4web - they come highly
recommended). So, anyway, track what you've spent and
then see what's coming through the door rather than
going out when it comes to your website. To help you
- in what is a constant review and improve process -
here are 7.5 ways to get more sales through your web
site.
"Get On With It!", I hear you shout, "Tell Me The
7.5 Ways To Get More Sales!"
1. Use a professional web developer to build the
site in the first place.
Don't cut corners or budgets.
How many business owners have an idea for a business
and then take up the science of bricklaying to build
their own shop or premises? Exactly - don't do it.
Your job is to run your business effectively and
worry about where the profits are coming from - not
designing websites.
2. Use a professional graphic designer when your site
is being developed.
If you use your mate next door we can all tell. It might
keep your wallet heavy but hey - if you want a website
that looks a million Lira - fine. A rough, made up just
now, rule of thumb is to spend 10% of what you would
like the web site to make. Just think about that for a
minute when you get Dave from down the pub to 'knock
you one up for £100..". And remember - you'll need
professional web development AND professional graphic
design input. Web developers are not designers.
Graphic designers are not web developers. Glad we've
got that cleared up..
3. Use a professional web site marketing company to
get your web site found
You need to be found in the search engines, in the
directories - on anywhere on the web that matters.
Graphic designers can't do this. Most web developers
can't do this. And you certainly can't do this -
you're supposed to be running your business, remember?
Spot the theme here? Yes - professionals. You don't
get a plumber in to lay your carpet do you? Don't
make the same mistake when creating your web site -
pull in the appropriate professionals for the
appropriate tasks. Which brings us nicely on to
way number 4...
4. Don't be a scrooge.
There is an old proverb that says it perfectly;
"The man who buys cheap laughs once but cries many
times. The man who buys expensive cries once but
laughs many times."
Remember this the next you think about cutting corners.
There are obviously exceptions to every rule but you
usually get what you pay for in this life.
5. Ask for the sale.
Yes it's obvious. But are you doing it? If you're
actually selling something directly via your website
you have to make it an absolute doddle for someone to
work out what they need to do. Don't make them hunt
around for pricing, ordering information, contact
details, delivery information etc. Sock it to them
right up front - they'll love you for it. If you're
not selling directly via the site you still need
to ask for the sale.
6. Throw your web site to the lions.
Not literally, unless it's really bad. (And in
case you're wondering how that would be physically
possible just load all your web site's files onto a
floppy disc, take the number 33 bus down to the
nearest zoo, buy a ticket and a map, locate the
lions and Bob's your uncle. But I digress..).
Basically get as many people as possible to
critique your web site. Friends and family are
always good for this - though they'll probably
be unwilling to be over-critical (unless it's
your in-laws) so impartial parties is a better
idea, if you can track any down. Ask your
colleagues and friends to forward your web site
address onto others and ask for direct feedback,
no holds barred. Better to have people test it
like this and say it's about as much use as a
chocolate fireguard than open your shop doors,
so to speak, and have your customers tell you
the same thing by voting with their mice and
sniffing away in an instant in the search for
more professionally-produced cheese...
7. Deliver what you say you will
Yes, another no-brainer but it will pay huge dividends.
No point in fighting tooth and nail for all those
hard-to-reach prospects if you've got a nice healthy
stack of existing customers that already think you're
the bees' knees. Once you've got that customer hold
onto him / her with all your might - treat them like
kings because your competitor will be after them.
It's far cheaper and quicker to sell something to an
existing customer than it is to find a new one.
Simple in theory - not so easy to put into practice.
But hey - what are you after here? A free breakfast?!
7.5. "People Laughed At Me When I Said I Could Get
Them To Read This Sentence. But Who's Laughing Now?!"
Use headlines in your web site. People are busy.
People are impatient and people can't read. Well,
okay they can - but they prefer information in small
chunks. They like something that grabs them. Why do you
think you're reading this article? Because your
subconscious read the headline and dived straight in.
You really think you would be reading this if the
article were titled "Web Site Creating Techniques
Aimed At Improving Return On Investment Over
Time". ?? I rest my case...
Mike Cheney
www.magnet4web.com
You can get free access to lots more of my articles
plus a FREE Special Report "How To Turn Your Website
Into A Customer Magnet" worth a value of £47 ($85)
here:
http://www.magnet4web.com/website_services/?page=freeguide
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